Support
A problem with the app, a question about a campaign, something to report? We’re here.
Contact us
Email us at contact@glimmry.com. Questions? Our team can help.
Email usTo help us help you faster, include:
- your iPhone or iPad model, system version, and Glimmry version;
- the name of the creator concerned;
- what you were doing and the message you saw;
- a screenshot, if you can.
Do not attach an identity document, password, or sign-in code. Hide personal information in screenshots.
Common issues
Where can I find the videos I created?
Open “My creators”, choose the character, then their video list. Open a project to see its status or play and export a completed video.
I need an idea for my video
In “Create content”, try a random idea or choose from 100 hooks. You can edit the hook, undo the last draw, or remove it without losing your description.
Can I add an Instagram, TikTok, app, or website link?
Yes. Add your own notes about what inspires you in an Instagram or TikTok video. For an app or website, include its name and description. Links are not automatically analyzed. Add a real screenshot if you want to show an interface.
Why do campaigns require an application?
Campaign access requires you to be an adult, provide basic information and your social profile, and upload an identity document through the in-app form. Our team reviews the application manually. Existing accounts must also complete this step. You can check your application status in the app; no approval time is guaranteed.
How is my identity document used?
It is used only for manual application review and is never sent to AI generation services. It is deleted after the decision, after 30 days without a decision, or when you delete your account. Never email your identity document to support.
“You’ve reached today’s portrait limit”
During the beta, the number of generations per day is limited, per device and overall. Try again the next day: the counters reset every day at midnight UTC.
“Can’t reach Glimmry”
Check your internet connection, then try again. If it keeps happening, email us.
“Generation is temporarily unavailable”
Your choices are saved. Try again a little later.
“Your character is getting ready”
Their continuity sheet is being created, usually within a few minutes. You can already start planning your video.
“This character is unavailable for video”
Their continuity sheet couldn’t be created. Choose another character or create a new one, and email us if it happens again.
My project says “Generation under review”
The provider hasn’t confirmed the result. Glimmry checks it again automatically when it can: tap “Refresh” to see where the project stands. To stop waiting, “Abandon this attempt” ends the project without starting anything again; it still counts toward today’s limit. Email us if it happens again, with your creator’s name and roughly when you made the request.
I can’t save the video to Photos
Allow adding to Photos in Settings, then Glimmry. You can also use “Share MP4” to save it to Files.
The subtitles don’t match the audio
Subtitles show the exact script text, three words at most at a time, spread over the length of the voice: their timing is an estimate, not a transcript of the audio. Check it, or switch off “Script subtitles” before you export.
I changed phones and my creators are gone
Your access is tied to your device and there is no automatic transfer yet. Save completed creations in Photos or Files before changing phones. Email us for deletion requests; recovery on another device is not guaranteed.
“This campaign is full”
All the spots are taken. More may open up, so check back later.
More answers in the FAQ.
Report content
A portrait that looks like a real person, a problematic video, a dubious campaign: email contact@glimmry.com with the subject “Report”, a description and, if possible, a screenshot. A “Report” button is coming to the app.
Your data
To delete everything from the app: Profile tab, “Delete my data”. To see what we keep and how to delete it, read the privacy policy and the Delete your account page.
Brands
Want to run a campaign? It’s all explained on the Glimmry for brands page.